Shipping & Delivery

By placing an order on charmm.co, you agree to the shipping terms outlined below. Please read carefully to understand how your order will be processed and delivered.

A. Shipping Costs

Shipping costs are not fixed and may vary depending on current offers or promotions.
Please refer to the checkout page for the most accurate and updated shipping fee at the time of purchase.

B. Shipping Time

🛠 Processing Time:

  • When placing an order, it will automatically be queued and take around 24 hours to enter our fulfillment process.

  • All orders are processed up to 5 business days (Monday to Friday, excluding holidays).

🚚 Estimated Delivery Time:

  • United States: 7–14 business days
  • International: 10–20 business days

Please note that shipping timelines begin after your order is done processed. Delivery times may vary depending on location and carrier delays.

⚠️ If the package is held by Customs, immediately contact our support team at info@charmm.co

⚠️ For Non-Delivery Claims: If you do not receive your package within the estimated delivery timeframe, you are required to contact us immediately at info@charmm.co. We will work with the carrier to locate your package or issue a replacement/refund.

C. Change of Delivery Address

If you need to update your shipping address, please email us at info@charmm.co within 24 hours of placing your order.

If an order requires confirmation, we will email you within 3–10 business days. It is the customer's responsibility to provide a complete and accurate shipping address, monitor their email (including spam or junk folders) for any verification requests, and track the shipment using the tracking information provided.

⚠️ Failure to respond to our verification requests results in the customer assuming all risk of loss once the carrier confirms delivery.

⚠️ Once an order has entered transit, changes to the shipping address cannot be made.

Returned Shipments Due to Incorrect or Insufficient Address

Customers are solely responsible for providing a complete and accurate shipping address at checkout.

If the carrier reports that the shipping address is incorrect, incomplete, inaccessible, or otherwise undeliverable, we may contact the customer and request that they promptly contact the delivery carrier to update or confirm the delivery information.

Failure to respond to our communication or to contact the delivery carrier within the timeframe provided, resulting in the package being returned to sender or deemed undeliverable, shall be considered the customer's responsibility.

If the package is returned under these circumstances and the customer chooses not to have the order reshipped, any refund issued will exclude the original shipping charges and any non-refundable carrier fees incurred, where permitted by applicable law. If the customer requests the order to be reshipped, additional shipping charges may apply.

Refused Deliveries & Unauthorized Returns
If a package is returned to us because it was refused (intentionally or due to a carrier delivery error), unclaimed at the local post office, or deemed undeliverable after multiple delivery attempts, this will be handled as an unauthorized return.

Since refused or abandoned packages bypass our authorized return process, they are handled as follows:
  • If you request a reshipment: The customer is solely responsible for covering the additional shipping and handling fees to generate a new postage label and redeliver the package.
  • If you request a refund: Any approved refund will strictly exclude the original shipping and Customs charges incurred by our fulfillment center.
⚠️ Please note: We are not liable for delivery errors or incorrect status scans made by the shipping carrier (e.g., USPS, UPS, FedEx). If you believe the carrier mistakenly marked your package, it is the customer's responsibility to contact the carrier directly to resolve the issue.

D. Order Cancellations

We do not accept cancellations once an order is placed.
For any concerns, please refer to our Return & Refund Policy.

E. Damaged Parcels

If your parcel arrives damaged:

  • If possible, do not accept the delivery and contact our support team immediately.
  • If already delivered, please take clear photos and email us at info@charmm.co. We will guide you through the next steps.

Need Assistance?

📧 Email: info@charmm.co
🕐 Support Hours: Monday to Friday, replies within 24–48 business hours

By placing an order with us, you agree to this Shipping & Delivery Policy.
We appreciate your understanding and cooperation as we work to ensure satisfaction for all customers.