Shipping & Delivery

By placing an order on Charmm.co, you acknowledge that you have had the opportunity to review this Shipping & Delivery Policy before completing your purchase. This policy describes Charmm's standard shipping, delivery, and order-handling procedures. Please read carefully to understand how your order will be processed and delivered.

A. Shipping Costs

Shipping costs are not fixed and may vary depending on current offers or promotions.
Please refer to the checkout page for the most accurate and updated shipping fee at the time of purchase.

B. Order Processing & Estimated Delivery

🛠 Processing Time:

  • When placing an order, it will automatically be queued and take around 24 hours to enter our fulfillment process.

  • All orders are processed up to 5 business days (Monday to Friday, excluding holidays).

🚚 Estimated Delivery Time:

  • United States: 7–14 business days
  • International: 10–20 business days

Please note that shipping timelines begin after your order is done processed. Delivery times may vary due to carrier operations, weather, customs, or other factors outside Charmm's control.

⚠️ If the package is held by Customs, immediately contact our support team at info@charmm.co

⚠️ For Non-Delivery Claims: If you do not receive your package within the estimated delivery timeframe, you are required to contact us immediately at info@charmm.co ideally within 30 days of the estimated delivery date, so we can investigate while carrier records are still available.

We will review the shipment and, where appropriate, work with the carrier to investigate. Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.

C. Delivered but Not Received

If carrier tracking confirms delivery to the checkout address but you're unable to locate the package, please contact us immediately at info@charmm.co ideally within 30 days of the estimated delivery date so we can review the available delivery information. Before reaching out, we recommend checking:

  • With other members of your household
  • Around your front door, porch, mailbox, or garage
  • With neighbors
  • With building management, reception, or a mailroom, where applicable
  • Any parcel locker or delivery instructions on file

A package reported missing after confirmed delivery is not automatically treated as undelivered or automatically eligible for a refund — each claim is reviewed based on the available information and applicable law.

D. Change of Delivery Address

If you need to update your shipping address, please email us at info@charmm.co within 24 hours of placing your order.

If an order requires confirmation, we will email you within 3–10 business days. It is the customer's responsibility to provide a complete and accurate shipping address, monitor their email (including spam or junk folders) for any verification requests, and track the shipment using the tracking information provided.

⚠️ Failure to respond to our verification requests results in the customer assuming all risk of loss once the carrier confirms delivery.

⚠️ Once an order has entered transit, changes to the shipping address cannot be made.

E. Returned Shipments Due to Incorrect or Insufficient Address

Customers are solely responsible for providing a complete, accurate shipping address at checkout, monitoring tracking and email communications, contacting Charmm promptly about delivery issues, and providing reasonable documentation when reporting a claim.

If the carrier reports that the shipping address is incorrect, incomplete, inaccessible, or otherwise undeliverable, we may contact the customer and request that they promptly contact the delivery carrier to update or confirm the delivery information.

Failure to respond to our communication or to contact the delivery carrier within the timeframe provided, resulting in the package being returned to sender or deemed undeliverable, shall be considered the customer's responsibility.

If the package is returned under these circumstances and the customer chooses not to have the order reshipped, any refund issued will exclude the original shipping charges and any non-refundable carrier fees incurred, where permitted by applicable law. If the customer requests the order to be reshipped, additional shipping charges may apply.

 Nothing in this section limits any consumer rights that cannot legally be waived.

F. Refused Deliveries & Unauthorized Returns

If a package is returned to us because it was refused (intentionally or due to a carrier delivery error), unclaimed at the local post office, or deemed undeliverable after multiple delivery attempts, this will be handled as an unauthorized return.

Since refused or abandoned packages bypass our authorized return process, they are handled as follows:
  • If you request a reshipment: The customer is solely responsible for covering the additional shipping and handling fees to generate a new postage label and redeliver the package.
  • If you request a refund: Any approved refund will strictly exclude the original shipping and Customs charges incurred by our fulfillment center.
⚠️ Please note: Charmm doesn't control carrier operations and can't guarantee the accuracy of tracking scans, but will assist with investigating carrier-related issues where appropriate. If you believe the carrier mistakenly marked your package, please contact the carrier directly to help resolve the issue alongside us.

G. Order Cancellations

Orders cannot be guaranteed for cancellation once placed or entered into fulfillment. Contact info@charmm.co as soon as possible if you need to request a change or cancellation; once an order has been processed or shipped, we may be unable to modify it.
For any concerns, please refer to our Return & Refund Policy.

H. Damaged/ Defective, Incorrect or Incomplete Products

If your package arrives visibly damaged, please photograph the package and contents and contact info@charmm.co as soon as possible — ideally within 7 days of delivery — with your order number, clear photos, and video where photos can't adequately show the issue.

For products requiring setup, we may first offer troubleshooting or usage instructions before determining whether the issue requires a replacement or refund.

A product not performing as expected isn't necessarily defective, and Charmm may request reasonable evidence to verify a reported issue.

Need Assistance?

📧 Email: info@charmm.co
🕐 Support Hours: Monday to Friday, replies within 24–48 business hours

This policy describes Charmm's standard procedures for customers in the United States and internationally. Nothing in this policy excludes, restricts, or waives any consumer rights, warranties, or remedies that cannot legally be excluded. Where applicable law provides rights that differ from this policy, those rights apply. If any provision is found unenforceable, the remaining provisions stay in effect.

By placing an order with us, you agree to this Shipping & Delivery Policy.
We appreciate your understanding and cooperation as we work to ensure satisfaction for all customers.